Privacy & Legal

At The Compass Insurance Agency, we are committed to protecting your privacy. Whether you are visiting our online site or visiting through a mobile device, we value your personal information, and will treat it responsibly. Our promise to you is to protect the confidential and personal information you trust us with.

Please refer to the following privacy policies to learn more about how Compass Insurance Agency is committed to protecting your personal, non-public information:

Online Privacy Statement

What is an Online Privacy Statement and how does it apply?

This Online Privacy Statement applies to anyone (users and agents) who shares with us on our website, online in online forums, applications, and any of our social media accounts.

What types of information is collected?

As part of our business operations we collect personally identifiable information. This information is unlimited, and may include your: full name, any address, land or cell phone number, electronic mail address, Social Security number, consumer reports, automobile and driver’s information or claims information. Customer information is often shared with us as part of our normal business operations, from our independent agents.

Also, we collect personal information that is provided to us through use of our website such as: geographical location or zip code, password and username information, job application information. Also we collect information from requests for additional information, requests for our publications, our services or our materials. Some company information is collected from commercial customers.

Compass Insurance Agency is provided information from browsers and other devices that connect to our website. This information does not personally identify you. Please find for more information on cookies and tracking below.

How is Compass using personal information?

In order to provide high caliber services and products to our customers and agents, we collect and use information. We use personal information to communicate quotes, policies, renewals, insurance policies, claims services, and to communicate to our agents. Your contact information may be used to respond to your inquiries, and to enhance delivered information on marketing and promotional opportunities, and website content.

For Career candidates, we do collect personal information to qualify and match candidates with company opportunities. If the law permits and the situation requires disclosure we may share information to do our business, to conduct business with our affiliate partners, and third parties that assist us in our business. Law enforcement, regulatory agencies, and re-insurers may also request us to share information and we comply if we are required and permitted by law. We do share information with affiliated third party companies for marketing purposes, but non-affiliated third parties will not receive information from our insurance companies.

Do third-Party websites link to this website?

To provide customer services, Compass Insurance Agency does allow web links from third-party companies. Compass Insurance Agency has no control over nor is Compass Insurance Agency responsible for the safety or content of any third party website information that you transmit.

Are technologies like tracking, cookies, and pixel tags used?

Yes, Compass Insurance Agency and the third party partners can track pages visited with cookies, and other technology including pixel tagging. The information collected about you helps us analyze use of our site, used to improvements.

Requests made to us to disable tracking is currently not complied with or processed.

Users of our site can disable tracking cookies from the devices browser, which may affect functionality of our site.

Is there protection of personal identifiable information and social security numbers?

Yes, Compass Insurance Agency maintains preventative safeguards to protect non -public electronically collected personal information held on our computer systems. Personal information includes but is not limited to identifiable information like driving license and social security information.

Are children meant to use this website?

No, Compass Insurance Agency’s website is for customers, prospects, candidates for employment, agents, business partners, investors, and employees. Children under thirteen years of age should not be using our website. Compass Insurance Agency does not intentionally collect minors’ information.

Is Compass responsible to apply this Online Privacy Statement for their online forums, social media and applications they operate?

Yes, in addition to the use of our website, this Online Privacy Statement also applies to applications, online forums, and social media accounts that we control. Compass Insurance Agency can remove posted content from our website, social media accounts, and applications we control if we find the content to be illegal, offensive, inappropriate, or objectionable.

Are Non–U.S. users protected by this Online Privacy Statement?

U.S. laws are protecting users, who by using our website, consent to transferring information to the U.S. through our website, allowing us to store information in the U.S. and use information in accordance with this U.S. Online Privacy Statement.

How can I obtain additional information regarding the Online Privacy Policy?

Write to us to ask questions about our Online Privacy Statement, policies, or privacy notices from specific states. Please provide your name, address, policy number(s). Write to: Privacy Office, Compass Insurance Agency, 525 Ottawa Ave NW, Grand Rapids, MI 49503.

Does the Online Privacy Statement receive revisions?

Compass Insurance Agency reserves the right to change, update, or revise the privacy policy. All changes are effective when the posting becomes live, find the updated information date below.

How does this Online Privacy Statement require consent?

Consent to Compass Insurance Agency’s Online Privacy Statement is given when you submit content to us. That provides us with your consent to our Online Privacy Statement.

Collection of Personal Information

In order to provide excellent products and services we collect personal information including and not limited to: social security number, consumer reports, name, and address. When consumers renew or apply for insurance products we collect personal information to access your driving records from DMV, health information or Insurance scores. Information sources depend on services or products customers are requesting quotes and information on and may differ by state. Medical information bureau, medical providers, third party affiliations, non-affiliated third parties, direct from individuals and reporting agencies are providing us with collected information.

Compass Insurance Agency and the third party partners can track pages visited with cookies, and other technology including pixel tagging. The information collected about you helps us analyze use of our site, used to improvements.

Requests made to us to disable tracking is currently not complied with or processed.

Users of our site can disable tracking cookies from the devices browser, which may affect functionality of our site.

Disclosure of Information

If a situation requires disclosure and it is lawfully permitted or required we may share personal information provided to us by you for our business purposes and to conduct business with our affiliate partners, and third parties that assist us in our business. Law enforcement, regulatory agencies, and re-insurers may also request us to share information and we comply if we are required and permitted by law. We do share information with affiliated third party companies for marketing purposes, but non-affiliated third parties will not receive information from our insurance companies. This disclosure policy is applicable to our current and former clients.

Safeguards to Protect Your Personal Information

Compass Insurance Agency maintains preventative safeguards to protect non -public electronically collected personal information held on our computer systems. Personal information includes but is not limited to identifiable information like driving license and social security information.

Internal Access to Information

Compass Insurance Agency limits access to personal, confidential, collected information to people who services and products are provided to our customers.

Inappropriate handling of your personal, confidential, collected information is not allowed it’s expected that this information is not to be modified or disclosed.

Consumer Reports

Applications for insurance policies may require consumer reporting, depending on policy types information may be collected such as: credit rating, DMV record, home appraisal, business building appraisal, photo’s and general condition included, reputation, character, method of making a living, personal and professional reputation.

Access to Information

Investigative reporting can be disclosed to you and you can request to be a part of your investigation, if we receive a written request. Compass Insurance Agency can inform you about any reports that were ordered and can disclose the scope and nature of those reports if requested in a reasonable time frame. You may also request a copy of your report at no cost if you meet certain requirements.

For a fee you may obtain pieces of information we can share with you and whom it’s been shared with within the past two years from the request date. Please write to us request specifically the information you want copies of. Please provide your name, address, policy number(s). Write to: Privacy Office, Compass Insurance Agency, 525 Ottawa Ave NW., Grand Rapids, MI 49503.

There are cases where we have not shared your information but you will be provided that answer to your inquiry, as well as there is often information we may not or cannot share with you, for example, information that may have been used to evaluate claims under an insurance policy, when there is a lawsuit present or possible.

Correction of Information

You may request correction of your information, write to us or to the consumer reporting agencies and explain what you need. We will investigate and correct the information in our accounts and with any parties the incorrect information was shared with will also be notified. If nothing about the information we receive can be changed due to inappropriate supporting documentation or evidence we shall notify you that we were unable to change the information. You may explain in your file that you think this evaluation is incorrect, and a copy of your statement can be sent to all parties who have been given information and it can be included in all future information request disclosures.

Our Commitment to Privacy

Compass Insurance Agency builds respect and mutual trust with our clients and agents. We will review and if needed update and revise our privacy policies so we can be compliant with requirements on a federal and state level. Any parts of our policies that change will not reflect changes in the remaining policy, all other portions of our policies remain effective.

Further Information

If you have questions about our customer privacy policy or our online privacy statement, or if you would like to request information we have on file, please write to us at: Privacy Office, Compass Insurance Agency, 525 Ottawa Ave NW, Grand Rapids, MI 49503. Please provide your complete name, address and policy number(s). A copy of our Producer Compensation Disclosure documentation may also become available upon written request addressed to the attention of: Corporate Secretary, Compass Insurance Agency, 525 Ottawa Ave NW, Grand Rapids, MI 49503