Claims & Services

Claim Handling Procedure

Here at Compass, we understand that life can take some unexpected turns. As an insurance agency, it is our goal to reduce claims through risk management and training programs. However, in the case that an incident does occur, we are ready to help you handle the situation. Our claims handling procedure is a simple five-step process.

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Step 1

We gather information about the incident including the type of loss and the date of the incident.
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Step 2

One of our well-trained insurance agents will go over your policy and coverage, while also answering any questions you may have regarding your policy.
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Step 3

An agent will inspect the damage related to the claim.
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Step 4

We will resolve the claim in an efficient manner. This step can vary depending on the date and complexity of the claim, but our team will strive to resolve it quickly.
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Step 5

Our agents will always advocate for you and assist you in any way they can.


Who do I contact to file a claim?

  • AAA: 800-222-7623
  • Berkshire Hathaway: 800-661-6029
  • Citizens: 866-411-2742
  • Foremost: 800-527-3907
  • Liberty Mutual: 800-225-2467
  • Nationwide: 800-421-3535
  • Progressive: 719-432-0264
  • Safeco: 800-332-3226
  • State Auto: 800-766-1853
  • Travelers: 800-252-4633
  • US Assure: 800-800-3907
  • Zurich: 800-987-3373

I've been in an accident, now what?

Start by reporting your claim to your insurance carrier. They need to know:

  • When the accident occurred
  • Where the accident occurred (be as specific as possible)
  • How the accident happened
  • What kind of vehicle or vehicles were involved (including the year,
    make, and model)
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the law enforcement agency that responded and the police
    report number, if police were contacted

I have damage to my property, what now?

Call your insurance carrier and let them know:

  • When the incident occurred
  • A general description of what happened
  • The location of the damaged property and what was damaged
  • The condition of the home and if it is still livable
  • If temporary repairs are needed
  • If the fire or police department was contacted, which department responded and any report number. Your contact information and the best time to reach you

Do I need to protect my home from further damage?

Yes, once it’s safe to do so, it is your responsibility to protect your property from further damage.

  • Arrange for reasonable temporary repairs such as boarding up broken windows, covering the roof, and removing debris
  • Keep a list of any temporary repairs you make to document the damage and make sure to save your receipts
  • If possible, place damaged items in a secure area where they can be inspected; if you are unsure about an item, include it with the damaged property
  • If you have fire or smoke damage, do not try to clean the damaged items; sometimes cleaning things without the proper equipment can cause more damage