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About Compass Insurance

Pointing You in the Right Direction!

the right directionCompass Insurance Agency is a risk management agency that was founded in 2009 by Jack Hoedeman. Through a variety of commitments to customers, clients, their staff and the community, Compass Insurance provides high quality services and care. Compass is partnered with a variety of different carriers and provide a list of policies that can be adjusted to your lifestyle and needs. Clients are treated like family at Compass and referrals are always welcome.

We are so excited to have you part of the Compass Insurance Agency family. We take great pride in our agency, community and clients. As your Independent Agent we offer choice, provide a high level of service and are local to your community. But what does that really mean? Can’t other agents say the same thing about their business? Here is how we are different:

  • Choice: As an independent agent, we offer a choice of multiple insurance carriers, coverages, price, and more. Our main focus is to find the insurance coverage that best suit your financial needs and gives you the best options. In addition, we know you have a choice when selecting a local independent agent. We want to continue to show how we earn your trust through our regular communication, personal relationships, and community involvement. We want you be a part of our agency and join us in having some fun!
  • Provide High Level of Service: To us, service means you will know who our staff members are – and not just the usual run of the mill insurance stuff. You will know about them as people and we want to know the same about you. So when you call you will know who you are talking to! We will also be available in the event of a claim. Being independent we work for you, not the insurance companies. We will be there to make sure your interests are protected and not forgotten.
  • Local: When most people say they are local, they mean they have an office in your community. While that is true of us, when we say we are local we mean we are a part of your community. We are involved with local and national charities and organizations that benefit where we live.

Our Commitment to You

  • Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products
  • Guide you through the claims process for a prompt and fair resolution of your claim. Help you solve problems related to your coverage or account.
  • Explain the coverage and options available to you through our agency
  • Return your phone calls and e-mails promptly and respond to your requests in a timely manner
  • Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services
  • Use our experience and multiple company relationships to customize your coverage as needed
  • Commit our staff to continuing education so they may be more knowledgeable in serving you
  • Treat you with respect and courtesy
  • Conduct our business in an ethical manner

We Give Back

we give backGiving back to our community is part of what we’ve been doing for 2 generations. We believe in supporting our local non-profit businesses that make other people’s lives better. Each year we participate in and raise money for Kids Food Basket, Relay for Life, Walk to End Alzheimer, Grace Hunger Walk, Bee Brave Breast Cancer Walk, Special Olympics. We also support the local food banks with food and clothing drives. We like to feature the efforts of our clients and what they do in the community as well by sharing their stories in our monthly newsletter. If you have a story about your favorite charity, we’d love to feature it in a future edition! Contact us at the office to get started.

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We Volunteer

we volunteerEach member of our staff volunteers within the community, from church and PTSA to coaching rugby, volleyball, level basketball and more.

We believe it is important for our team to volunteer, so we give them time away from the office to volunteer with their own personal favorite charities in the community.

We also have opportunities for you to be involved and help out local charities as well like our fall food and clothing drive. Look for details on Facebook and in our newsletter!

Another Happy Customer

“Working with the Compass Agency has been a really great experience. They are very receptive to all of my needs and get me the best coverages for the best prices!”

- Bruce Martinez, March 19th -
Insured with Compass Insurance Agency Grand Rapids, MI

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