Meet The Compass Family

Staff Bio's

Compass Insurance Agency is “Pointing you in the right direction”, as a team of agent specialists they look at coverage, price, and service to ensure they are meeting all of your expectations. Compass represents over 25 companies for your auto, home, health, and commercial insurance needs.


Jack Hoedeman, CPIA, CISR, PLCS



Ballroom dancer, husband, father of 3, and insurance guru.

In addition to running the agency, I specialize in small business insurance. Many of our auto and home clients own restaurants, car washes, clothing stores, and bakeries. We want to make sure we can offer protection for all the risks they face.

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Hernan Balcazar, CPIA

Managing Partner


Bears season ticket holder, father, husband, and motivation master.

I oversee the recruiting, training and over sight of the sales agents. If your agent is away I will gladly help you in their stead.

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Michael Hoffman, CPIA

Partner Agent


Bowling champion, husband, father of 2 and insurance agent.

If you need me to stay late it can’t be on a Thursday, I’m knocking out 300’s on my bowling league! I have been doing insurance for many years and love to connect with new people and help them protect what’s important to them.

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James Blaauw, CPIA

Partner Agent


Husband, father of two, insurance guru, Spartan, world champion Cub, and undisputed bags champion of the world.

I love helping people find the right coverage to meet their needs. With such a wide array of options, people can find it over-whelming. Who do you trust? Am I spending my money on the right things? I take all the guess work out of your insurance.

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Paul Middel, CPIA

Partner Agent


Dedicated family man, outdoors man and insurance agent.

I have an amazing wife as of August, 2012, a nature loving son born in June of 2014, and the cutest little daughter born in February of 2017. I would live outside if I could, but short of that I spend my time with the family hiking, gardening, mountain biking or golfing. When were not outside, we are helping at our community church and have made faith the center of our family.

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Brad Schaap, CISR

Partner Agent


Husband, father of 2, softball savant and insurance agent.

I love softball but in-between seasons I like to help people protect their families. I have 14 years’ experience designing insurance plans and love meeting new people.

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Holly Tacoma

Commercial Agent


Daughter of an insurance agent, mother of two amazing children, and Commercial Agent.

After meeting my husband (of 27 years) at FSU, we began a great life adventure together which took us to Williams Bay WI, Chicago IL, St. Cloud MN, Turlock CA, and back home to Michigan. It’s been eleven years since I took the insurance plunge and when I’m not assisting the small business owner in pointing them in the right direction, you can find me taking in the local Grand Rapids theater, music and culinary scene, connecting with family over table games and cards, or walking our 1-year-old English Short Hair Pointer, Zelda.


Taylor Pomykala

Senior Consultant


Outdoor enthusiast, Calvin College graduate, and insurance agent.

I spend my summers golfing and playing volleyball. In the winter I’m in a recreational basketball league. When I’m not running around I like to find time to give back to the community like Special Olympics.

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Mark Flockhart

Insurance Consultant Mentor


Kid at heart, father, husband, and highly driven.

My craziest time was swimming in Hawaii and coming within 3 feet from a hammerhead shark! Who knew I could swim so fast? When I’m not working for my clients, I’m making videos on teaching others how to understand insurance.

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Wesley Trimpe

Insurance Consultant II


Husband, Davenport University grad, baseball enthusiast and insurance agent.

Away from my desk you’ll find my wife and I either working out or enjoying any sport you can think of. A former college pitcher who now enjoys playing as much golf as possible in the summer time. I love talking to people and hope I have the chance to learn more about how I can help protect you and your family!

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Justin Mulder

Insurance Consultant II


Married, HUGE sports fan, and insurance agent.

When I’m not flying down the road to get to a Detroit game I’m at home with my wife, WAIT WAIT WAIT, the only thing I love more than my Detroit teams is University of Michigan Athletics. GO BLUE! My wife Ali and I love to dress up, so we are always putting on fun matching costumes.


Devin Kolenda

Insurance Consultant


Husband, amateur foodie, and insurance consultant.

I’m from a small town outside of Kalamazoo, graduated from WMU, and jumped out of perfectly good airplanes in the Army. I have an amazing wife as of 2017, and future soccer superstar at the age of 10. I love playing golf, trying new restaurants, and helping my clients when and how I can.

John MacKinnon

John “Jack” MacKinnon

Insurance Consultant


Loyal friend, baseball enthusiast, craft beer connoisseur, and a commercial agent.

I have spent the majority of my life in West Michigan and I am an advocate of all things Grand Rapids. A former collegiate baseball player that loves to spend time at the ball park with my family and friends. I really enjoy networking and helping my clients however I can.


Casie Rustin

Retention Specialist


Mother of 1, avid Cubs fan, lover of animals, and insurance agent.

I’ve been licensed for almost 2 decades, raised kids, give for aging parents, run a household, trained German Shepherds and ride a motorcycle. It’s not always safe but it’s usually fun! With my experience and resources, I will find the best option to protect you, your loved ones, your livelihood and your stuff. Don’t wait until it’s too late to find out what coverage you don’t have.

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Tracey Holbrook, CISR

Customer Advocate Mentor


Traveler, volunteer, and customer service advocate.

When I am not at working taking great care of my clients, I am spending time with my husband and my two miniature pincher dogs. I love being crafty, traveling to new places and watching the Spartans win! I also like to volunteer my time and give back to the community whenever possible.


Melissa Shelley

Customer Advocate


Left fielder, runner, wife and mother of 2, and customer advocate.

My favorite time of the year is softball season. I enjoy watching my kids develop their own passions. Especially my budding gymnast and my viola player. I love to take great care of my clients. Let me know what I can do to help.


Cait McDonald

Customer Advocate


Proud mom of 2, Grand Rapids native, and customer advocate.

I’ve been working in insurance for the better part of a decade. When I’m not ensuring our clients have the best coverage and service possible I am busy chasing after my two young children. We love to go to John Ball Zoo, Millennium Park, and playing outside. In my spare time I love trying new restaurants around Grand Rapids


Nick Colson

Technology Manager


Proud father, hurricane survivor, and insurance agent.

I am a proud father of three. I have enjoyed a CAT 5 hurricane in Mexico for eight days. I enjoy working in the garden, and with honey bees. I love making sure our customers have the proper insurance that meets their needs, and I am willing to stay later or come in on the weekend to accomplish that.

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Annabel Dougherty

Office Manager


Navy wife, mom, and dog mom.

I love binging shows with my husband, snuggles with my son, and drinking craft beers from a local breweries. In spring and summer, my favorite activities include venturing around West Michigan to local events and trying out new restaurants. My biggest weaknesses are naps and ice cream, and I always indulge when I can. I bring almost 10 years’ of Customer Service experience to Compass Insurance, allowing me to help my team succeed. Stop in the office sometime, and I’ll be sure to be the first face to greet you!


Karen Gilley



I love living in Florida and can’t image being anywhere else. The warm weather gives me plenty of opportunities to jump on my Harley!

Positive Vibes from Google

“ Mike H was great to work with and the team at Compass has been great. Saved me money and consolidated my auto, home and umbrella policies.”

- Josh Saladin, May 3rd -
Auto, Home & Umbrella Insured with Compass Insurance Agency Michigan

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