Meet The Compass Family

Staff Bio's

Compass Insurance Agency is “Pointing you in the right direction”, as a team of agent specialists they look at coverage, price, and service to ensure they are meeting all of your expectations. Compass represents over 25 companies for your auto, home, health, and commercial insurance needs.


Jack Hoedeman, CPIA, CISR, PLCS



Ballroom dancer, husband, father of 3, and insurance guru.

In addition to running the agency, I specialize in small business insurance. Many of our auto and home clients own restaurants, car washes, clothing stores, and bakeries. We want to make sure we can offer protection for all the risks they face.

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Hernan Balcazar, CPIA

Managing Partner


Bears season ticket holder, father, husband, and motivation master.

I oversee the recruiting, training and over sight of the sales agents. If your agent is away I will gladly help you in their stead.

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Michael Hoffman, CPIA

Partner Agent


Bowling champion, husband, father of 2 and insurance agent.

If you need me to stay late it can’t be on a Thursday, I’m knocking out 300’s on my bowling league! I have been doing insurance for many years and love to connect with new people and help them protect what’s important to them.

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James Blaauw, CPIA

Partner Agent


Husband, father of two, insurance guru, Spartan, world champion Cub, and undisputed bags champion of the world.

I love helping people find the right coverage to meet their needs. With such a wide array of options, people can find it over-whelming. Who do you trust? Am I spending my money on the right things? I take all the guess work out of your insurance.

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Paul Middel, CPIA

Partner Agent


Dedicated family man, outdoors man and insurance agent.

I have an amazing wife as of August, 2012, a nature loving son born in June of 2014, and the cutest little daughter born in February of 2017. I would live outside if I could, but short of that I spend my time with the family hiking, gardening, mountain biking or golfing. When were not outside, we are helping at our community church and have made faith the center of our family.

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Brad Schaap, CISR

Partner Agent


Husband, father of 2, softball savant and insurance agent.

I love softball but in-between seasons I like to help people protect their families. I have 14 years’ experience designing insurance plans and love meeting new people.

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Jon O'Connor, LUTCF

Commercial Agent


Father, first-time grandfather, and commercial agent.

I have an amazing wife of over 20 years, and 4 fantastic children. In 2015, we were blessed with our first grandchild, Desmond. My family and I live near the lakeshore in Zeeland and enjoy the beauty of Lake Michigan. The great thing about working for Compass and being an independent agent is we can offer the best coverage, service and pricing available.

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Taylor Pomykala

Personal Lines Agent


Outdoor enthusiast, Calvin College graduate, and insurance agent.

I spend my summers golfing and playing volleyball. In the winter I’m in a recreational basketball league. When I’m not running around I like to find time to give back to the community like Special Olympics.

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Nick Colson

Sales Trainer


Proud father, hurricane survivor, and insurance agent.

I am a proud father of three. I have enjoyed a CAT 5 hurricane in Mexico for eight days. I enjoy working in the garden, and with honey bees. I love making sure our customers have the proper insurance that meets their needs, and I am willing to stay later or come in on the weekend to accomplish that.

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Mark Flockhart

Personal Lines Agent


Kid at heart, father, husband, and highly driven.

My craziest time was swimming in Hawaii and coming within 3 feet from a hammerhead shark! Who knew I could swim so fast? When I’m not working for my clients, I’m making videos on teaching others how to understand insurance.

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Casie Rustin

Personal Lines Agent


Mother of 1, avid Cubs fan, lover of animals, and insurance agent.

I’ve been licensed for almost 2 decades, raised kids, give for aging parents, run a household, trained German Shepherds and ride a motorcycle. It’s not always safe but it’s usually fun! With my experience and resources, I will find the best option to protect you, your loved ones, your livelihood and your stuff. Don’t wait until it’s too late to find out what coverage you don’t have.

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Wesley Trimpe

Personal Lines Agent


Husband, Davenport University grad, baseball enthusiast and insurance agent.

Away from my desk you’ll find my wife and I either working out or enjoying any sport you can think of. A former college pitcher who now enjoys playing as much golf as possible in the summer time. I love talking to people and hope I have the chance to learn more about how I can help protect you and your family!

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Justin Mulder

Personal Lines Agent


Married, HUGE sports fan, and insurance agent.

When I’m not flying down the road to get to a Detroit game I’m at home with my wife, WAIT WAIT WAIT, the only thing I love more than my Detroit teams is University of Michigan Athletics. GO BLUE! My wife Ali and I love to dress up, so we are always putting on fun matching costumes.


Jason McLaren

Personal Lines Agent


Father of two wonderful children, CMU graduate, sports guru, and insurance agent.

When not helping the great people of Michigan with their insurance needs, I am on the go coaching and watching my son and daughter play sports. I am a former college baseball pitcher that loves to watch the Tigers any time I get a chance. I love being outside playing sports, working out, fishing, hunting, camping, or just a walk with my kids and dogs.


Drew Wall

Personal Lines Agent


Sports enthusiast, BBQ grill master, athlete, and customer advocate.

I love to spend time with family and friends when not in the office. When it comes to sports I watch them all but mainly NBA and Tennis. Nothing makes me happier than spending time with my family and the grill. I look forward to helping our clients with their insurance needs.


Aaron Van Duinen

Personal Lines Agent


Husband, musician, comedy fan, and insurance agent.

When I’m not in the office taking care of my client’s insurance needs, I can usually be found hanging out with my amazing wife Elisabeth. I’m a big music nerd, and love playing any and everything on my guitars. I’m also part of a community of believers in Jesus Christ at the Point Church and have served there for the past 6 years. I always look forward to helping my client’s protect the things they love in life.


Daniel Dupree

Personal Lines Agent


Father, friend, insurance consultant.

I was born in New York City, but raised in Grand Rapids, Michigan. I have a beautiful little daughter named Ava Rose, and she is my world. When I’m not in the office I spend my time watching sports, hanging out with my beautiful family, and playing a game of basketball. I am passionate about the insurance industry, I learn something new every day, and I’m extremely happy to past my knowledge on to my clients.


Tyler Polendo

Insurance Consultant


Sports enthusiast and insurance consultant.

Before starting at Compass I worked at an agency in Brighton, MI. I Graduated from Olivet College with a Bachelors Degree in Insurance and Risk Management Degree. In addition to attending Olivet I was also a member of the lacrosse team there. In my spare time I enjoy spending time with friends and family, fishing, golfing, and occasionally coming out of retirement to play lacrosse.


Brent Cone

Insurance Consultant


Soon to be father, amazing finance, soccer lover and insurance agent.

When I am not working I like to enjoy my time out doors traveling or adventuring with my soon to be wife. Dana and I have been together over 7 years and have a little one currently on the way! We love everything from snowboarding in the mountains to walking the beautiful trails leading us out to the amazing Michigan lakeshores.


Devin Kolenda

Insurance Consultant

616 841-3011

Husband, amateur foodie, and insurance agent.

I’m from a small town outside of Kalamazoo, graduated from WMU, and jumped out of perfectly good airplanes in the Army. I have an amazing wife as of 2017, and future soccer superstar at the age of 10. I love playing golf, trying new restaurants, and helping my clients when and how I can.


Tracey Holbrook, CISR

Customer Advocate, Trainer


Traveler, volunteer, and customer service advocate.

When I am not at working taking great care of my clients, I am spending time with my husband and my two miniature pincher dogs. I love being crafty, traveling to new places and watching the Spartans win! I also like to volunteer my time and give back to the community whenever possible.


Melissa Shelley

Customer Advocate


Left fielder, runner, wife and mother of 2, and customer advocate.

My favorite time of the year is softball season. I enjoy watching my kids develop their own passions. Especially my budding gymnast and my viola player. I love to take great care of my clients. Let me know what I can do to help.


Jodi Spencer, CISR

Customer Advocate


Mother, crocheter, and customer advocate.

I have 4 children one who earned his angel wings at 17. A couple years ago I taught myself to crochet and now I’m addicted. So if I’m not running around with my kids going to sporting events or work I will either be crocheting or reading.


Mary Hebron

Customer Advocate


Mother, grandmother, and customer advocate.

I have a great husband who I have been married to for over 31 years, and I have 2 beautiful daughters and 3 of the best grandchildren ever! I love to spend time at our trailer on the weekends where we go to relax and spend time with family and good friends. I have been in insurance for over 15 years and my favorite thing is to talk with my clients.


Esther Poole

Customer Advocate


Wife, stepmom of 3, and customer advocate.

I was born in Amsterdam, the Netherlands and moved to the United States at the age of 16. Love to cook, spend time with my family, travel and may be a bit of a shopaholic. My professional background has been in corporate training and human resources. Became a licensed agent 6 years ago and haven’t left the industry since. Lastly...Go Blue!


Annabel Dougherty

Office Manager


Cat mom, Navy wife, customer service.

My weekends are filled with traveling to the lakeshore and across state to visit family. Come spring and summer you’ll find me on the patio at local restaurants, taking long bike rides, and enjoying late night bonfires. I love supporting my team and helping them reach their successes while keeping a tight and organized schedule.


Karen Gilley



I love living in Florida and can’t image being anywhere else. The warm weather gives me plenty of opportunities to jump on my Harley!

Positive Vibes from Google

“ Mike H was great to work with and the team at Compass has been great. Saved me money and consolidated my auto, home and umbrella policies.”

- Josh Saladin, May 3rd -
Auto, Home & Umbrella Insured with Compass Insurance Agency Michigan

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