Meet The Compass Family

Staff Bio's

Compass Insurance Agency is “Pointing you in the right direction”, as a team of agent specialists they look at coverage, price, and service to ensure they are meeting all of your expectations. Compass represents over 25 companies for your auto, home, health, and commercial insurance needs.

jack

Jack Hoedeman, CPIA, CISR, PLCS

CEO

616-965-3743

Ballroom dancer, husband, father of 3, and insurance guru.

In addition to running the agency, I specialize in small business insurance. Many of our auto and home clients own restaurants, car washes, clothing stores, and bakeries. We want to make sure we can offer protection for all the risks they face.

hernan

Hernan Balcazar, CPIA

Managing Partner

616-965-3741

Bears season ticket holder, father, husband, and motivation master.

I oversee the recruiting, training and over sight of the sales agents. If your agent is away I will gladly help you in their stead.

michael

Michael Hoffman, CPIA

Partner Agent

616-965-3746

Bowling champion, husband, father of 2 and insurance agent.

If you need me to stay late it can’t be on a Thursday, I’m knocking out 300’s on my bowling league! I have been doing insurance for many years and love to connect with new people and help them protect what’s important to them.

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james

James Blaauw, CPIA

Partner Agent

616-965-3747

Husband, father of two, insurance guru, Spartan, world champion Cub, and undisputed bags champion of the world.

I love helping people find the right coverage to meet their needs. With such a wide array of options, people can find it over-whelming. Who do you trust? Am I spending my money on the right things? I take all the guess work out of your insurance.

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paul

Paul Middel, CPIA

Partner Agent

616-965-3742

Dedicated family man, outdoors man and insurance agent.

I would live outside if I could but short of that I spend my time with the family hiking, gardening, mountain biking or golfing. When were not outside we are helping at our community church and have made faith the center of my family.

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germaine

Germaine Pattok, CIC, CISR

Commercial Agent

616-965-3977

Panda Pops CHAMPION, true red head and commercial agent.

If I’m not helping you with your insurance I might be walking my chocolate lab, Barkley James. Or you might find me rockin out at Panda Pops (level 49). I've also been recognized by The Society of Certified Insurance Counselors as being in the upper echelon of insurance agents for passing and maintaining my Certified Insurance Counselors Certificate for over 15 years.

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juan-carlos

Juan Carlos Munoz

Commercial Agent

616-965-6281

Husband, father, Hope College grad, bilingual Spanish/English, soccer fan and coach, Commercial Insurance Engineer.

I’ve been in the Financial Services Industry for over 15 years, including banking, lending, investments, and personal and commercial insurance. I love helping people get in a better financial state by taking a holistic approach to their needs and offer my advice in any way I can. I hold securities licenses as well and have several years of experience in financial planning.

jon

Jon O'Connor, LUTCF

Commercial Agent

616-965-3221

Father, first-time grandfather, and commercial agent.

I have an amazing wife of over 20 years, and 4 fantastic children. In 2015, we were blessed with our first grandchild, Desmond. My family and I live near the lakeshore in Zeeland and enjoy the beauty of Lake Michigan. The great thing about working for Compass and being an independent agent is we can offer the best coverage, service and pricing available.

brad

Brad Schaap, CISR

Personal Lines Agent

616-965-3748

Husband, father of 2, softball savant and insurance agent.

I love softball but in-between seasons I like to help people protect their families. I have 14 years’ experience designing insurance plans and love meeting new people.

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taylor

Taylor Pomykala

Personal Lines Agent

616-965-3222

Outdoor enthusiast, Calvin College graduate, and insurance agent.

I spend my summers golfing and playing volleyball. In the winter I’m in a recreational basketball league. When I’m not running around I like to find time to give back to the community like Special Olympics.

nick

Nick Colson

Personal Lines Agent

616-965-3229

Proud father, hurricane survivor, and insurance agent.

I am a proud father of three. I have enjoyed a CAT 5 hurricane in Mexico for eight days. I enjoy working in the garden, and with honey bees. I love making sure our customers have the proper insurance that meets their needs, and I am willing to stay later or come in on the weekend to accomplish that.

dan

Dan McCreadie

Personal Lines Agent

616-965-6274

Food connoisseur, golfer, gaming enthusiast, and insurance agent.

I am here to help you feel overly satisfied with your insurance knowledge and protection so you don’t have to worry about your family or finances in the face of disaster. When I am not in the office I can be found on the links, at the newest venue in town trying the food, or checking out the newest games.

george

George Graham

Personal Lines Agent

616-965-6277

Husband, father of 3, and insurance agent.

I am out outgoing and like to find the humor in life. I am focused and determined, and enjoy helping others in anyway I can. I enjoy a challenge and will work hard to overcome it.

mark

Mark Flockhart

Personal Lines Agent

616-965-3228

Kid at heart, father, husband, and highly driven.

My craziest time was swimming in Hawaii and coming within 3 feet from a hammerhead shark! Who knew I could swim so fast? When I’m not working for my clients, I’m making videos on teaching others how to understand insurance.

tracey

Tracey Holbrook, CISR

Customer Advocate

616-965-3976

Traveler, volunteer, and commercial service advocate.

When I am not at working taking great care of my clients, I am spending time with my husband and my two miniature pincher dogs. I love being crafty, traveling to new places and watching the Spartans win! I also like to volunteer my time and give back to the community whenever possible.

michelle

Michelle Allspach

Customer Advocate

616-965-3974

Mother, loves nature and customer advocate.

My favorite time of year is spring. I love going to Tulip Time in Holland and seeing the 1000’s of flowers. I'm here to help with all of your car changes, driver changes or checking to see if you have the best rates. Let me know what I can do to help.

melissa

Melissa Shelley

Customer Advocate

616-965-3090

Left fielder, runner, wife and mother of 2, and customer advocate.

My favorite time of the year is softball season. I enjoy watching my kids develop their own passions. Especially my budding gymnast and my viola player. I love to take great care of my clients. Let me know what I can do to help.

jodi

Jodi Spencer, CISR

Customer Advocate

616-965-6278

Mother, crocheter, and customer advocate.

I have 4 children one who earned his angel wings at 17. A couple years ago I taught myself to crochet and now I’m addicted. So if I’m not running around with my kids going to sporting events or work I will either be crocheting or reading.

drew

Drew Wall

Customer Advocate

616-965-3220

Sports enthusiast, BBQ grill master, athlete, and customer advocate.

I love to spend time with family and friends when not in the office. When it comes to sports I watch them all but mainly NBA and Tennis. Nothing makes me happier than spending time with my family and the grill. I look forward to helping our clients with their insurance needs.

annabel

Annabel Dougherty

Office Manager

616-965-6279

Cat mom, Navy wife, customer service.

My weekends are filled with traveling to the lakeshore and across state to visit family. Come spring and summer you’ll find me on the patio at local restaurants, taking long bike rides, and enjoying late night bonfires. I love supporting my team and helping them reach their successes while keeping a tight and organized schedule.

Positive Vibes from Google

“ Mike H was great to work with and the team at Compass has been great. Saved me money and consolidated my auto, home and umbrella policies.”

- Josh Saladin, May 3rd -
Auto, Home & Umbrella Insured with Compass Insurance Agency Michigan

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