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Citizens Insurance Provider – About Citizens Insurance

Citizens Insurance is a subsidiary of Hanover Insurance Group, offering a Platinum Experience for customers. Coverage offered is for business, personal, home, auto, classic cars, motorcycle, RV, and other recreational vehicles as well as valuables and umbrella insurance. The Platinum Experience offers everyday people broad coverage features with world-class services bundled under one account.

Discounted rates are available, making this company a solid choice for extra insurance coverage.

Citizens Insurance’s Financial Strength Rating

Citizens has an A.M. Best Company Financial Strength Rating of A (“Excellent”).

Citizens Insurance Customer & Claims Services

Claims services are available 24/ by Platinum Claims online or by phone. Unique coverage by Citizens include:

  • Equipment Breakdown
  • Guaranteed Replacement Cost
  • Water Back-up & Sump Overflow
  • Waiver of Deductible
  • Siding and/or Roof Restoration Coverage
  • Defense Costs, Judgments & Court Costs
  • Extends Liability Autos, Boats, Snowmobiles
  • Non-Bodily & Bodily Injuries
  • Musical Instruments
  • Fine Art
  • Firearms
  • Motorhomes
  • Golf Carts
  • Dune Buggies
  • All-Terrain Vehicles
  • Snowmobiles
  • Antique Vehicles
  • Classic Vehicles
  • Trailer/Campers
  • Jewelry
  • Silverware
  • Fur
  • China/Crystal
  • Watercrafts
  • Sailboats
  • Personal Watercraft
  • Boats
  • Motorcycles
  • Manufactured Homes
  • Multi-Unit or Rental Property
  • Stamp & Coin Collections
  • Cameras
  • Computer Equipment
  • Golfer’s Equipment
  • ID Theft

Citizens Insurance Core Values

Citizens Insurance takes pride in their work and their values are what make them special.

  • Integrity and Honesty: Citizens Insurance focuses on being completely honest by using an ongoing, open dialogue.
  • Teamwork and Collaboration: Citizens Insurance continues to become more efficient and effective through teamwork and collaboration.
  • Accountability for Results: Every member works to understand the role they play while embracing opportunities to make a difference.
  • Commitment to Winning: Every agent, partner, and customer can expect that Citizens Insurance is committed to being the best every day.
  • Meritocracy: Citizens Insurance believes that recognition and rewards for contributions that make a difference helps to create a world class company.

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