Insurance Claims and Services Center
Insurance Company Grand Rapids

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Claims and Services

Claim Handling Procedure

Here at Compass, we understand that life can take some unexpected turns. As an insurance agency, it is our goal to reduce claims through risk management and training programs. However, in the case that an incident does occur, we are ready to help you handle the situation. Our claims handling procedure is a simple 5 step process.

  • All information is gathered regarding the incident, including type of loss, the date of the incident, etc
  • One of our well-trained insurance agents will go over your policy and what is covered, while also addressing any questions you may have regarding your policy
  • One of our well-trained agents will inspect any damage caused that is related to the claim
  • The claim will be resolved in the most efficient way possible. This step can vary depending on the date and complexity of the claim, but your agent will work in the timeliest of fashions
  • Your well-trained Compass agent is your advocate to the insurance company and will assist you in any way she/he can

If you have any questions regarding claims, call us at 616-245-5555.

Filing a Claim

  • AAA: 800-222-7623
  • Berkshire Hathaway: 800-661-6029
  • Citizens: 866-411-2742
  • Foremost: 800-527-3907
  • Grange: 330-668-7430
  • Liberty Mutual: 800-225-2467
  • Nationwide: 800-421-3535
  • Progressive: 719-432-0264
  • Safeco: 800-332-3226
  • State Auto: 800-766-1853
  • Travelers: 800-252-4633
  • US Assure: 800-800-3907
  • Wolverine Mutual: 800-733-3320
  • Zurich: 800-987-3373


Q. I've been in an accident – what now?

A. Start by reporting your claim to your insurance carrier. They need to know:

  • When the accident occurred
  • Where the accident occurred (be as specific as possible)
  • How the accident happened
  • What kind of vehicle or vehicles were involved (including the year,
    make, and model)
  • A description of the damage on each vehicle
  • The names and contact information of people involved in the accident
  • The extent of any injuries to people involved in the accident
  • The names and contact information of anyone who witnessed the accident
  • The name of the law enforcement agency that responded and the police
    report number, if police were contacted

Q. I have damage to my property-what now?

A. Call your insurance carrier and let them know:

  • When the incident occurred
  • A general description of what happened
  • The location of the damaged property and what was damaged
  • The condition of the home and if it is still livable
  • If temporary repairs are needed
  • If the fire or police department was contacted, which department
    responded and any report number. Your contact information and
    the best time to reach you

Q. Do I need to protect my home from further damage?

A. Yes, once it is safe to do so, it is your responsibility to protect your property from further damage

  • Arrange for reasonable temporary repairs such as boarding up broken
    windows, covering the roof, and removing debris
  • Keep a list of any temporary repairs you make to document the damage,
    and make sure to save your receipts
  • If possible, place damaged items in a secure area where they can be
    inspected. If you are unsure about an item, include it with the damaged property
  • If you have fire or smoke damage, do not try to clean the damaged items.
    Sometimes cleaning things without the proper equipment can cause more damage

What Customers are Saying

“I'm so glad I switched to Compass Insurance, the people there are so helpful and you feel like a valued customer, even if you are a small one. Kenton was very helpful answering all my insurance questions and took the time to get the best coverage for my home and auto. I highly recommend.”

- Dan Voorst, April 24th -
Home & Auto Insured with Compass Insurance Agency Grand Rapids, MI

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